Austin Canoe & Kayak (ACK) Total Satisfaction

At ACK, we still believe that the customer is always right. We will always take care of our customers and will take back any product within 30 days of purchase for any reason. We can't say that we won't ask any questions; of course we will be curious as to why you changed your mind, but that's only because we care and we want to make sure you get the best service possible. Should you decide to return your product and it is in new condition we will refund you the full purchase price. If we had to ship the product and you are returning it because you changed your mind, well, we can't refund you the shipping - it is only fair.

Should you have misplaced your proof of purchase, or perhaps your dog ate it, we may require that you receive store credit in place of a refund. We will give you credit for your full purchase price (even if it has gone on sale since your purchase) but keep in mind, the 30 day limit still applies.

Please do not hesitate to let us know what else we can do to make you satisfied. If you are uncomfortable talking to someone in managmenent, email the Red Dog, he always responds. Happy paddling...